Getting Started
You've just signed up for the best WordPress hosting platform available. The following is an interactive (clickable) guide on answers to your most common questions. The links are grouped by common theme, and will take you to a more in-depth explanation. We welcome any and all feedback (you can e-mail us at support@wpengine.com).
Billing & Account Management
- Adding and removing users from the client portal
- How to add and delete a WordPress installs within your account
- How to get the help you need from our support team
- How visitors can affect your monthly bill
- Finding out where to point your CNAME (locating account name)
Databases
- Importing Your Database
- Exporting Your Database
- Data backups – restore points and daily checkpoints
- What plugin do you suggest for accessing the database on my WP Engine site?
- Why did the update to TimThumb.php break my site?
Domain Names
- How to configure your DNS
- How to set your DNS for godaddy.com
- How to set your DNS for namecheap.com
- Finding out where to point your CNAME (locating account name)
- How to add new sites with different domains In WordPress Multisite
General WordPress
- Language Support
- How to redirect certain pages on your site
- How can I have my blog live at “/blog” under my domain?
- Debug Mode Warning
- How to get your eCommerce site to work on WP Engine
General WP Engine Info
- Disable Restore Point Popup
- Resetting your Git Push to Deploy repository
- WP Engine and PCI Compliance
- What is this wpengine user in my admin?
- How to get your eCommerce site to work on WP Engine
Git
Migrations
- How to redirect certain pages on your site
- How to mask the URL for images in your site
- How to use SFTP to access your blog’s theme, uploads and plugins
- DNS Change
- Update WordPress URL
Multisite
- Importing Your Database
- How to add new sites with different domains In WordPress Multisite
- How to remove WP Engine Quick Links from admin bar
- Multisite: How to add new sites
- Do I have to manually add each multisite sub-site to my account?
Other Stuff
Plugins
- Disable Restore Point Popup
- Conflicts with BackupBuddy and WP Engine
- Permissions denied – how to reset file permissions
- How to create and use the staging area
- How do I store my images & media on Amazon S3?
Scaling WordPress
- How to brace for a surge of traffic
- I noticed Revisions are disabled. Why? Also, how do I enable them?
- What does WP Engine recommend for speed and performance tests?
- What is a CDN?
- How is WP Engine different from Amazon EC2 and ELB (Elastic Load Balancer)
Security
Server Information
- Cookies and PHP Sessions
- Host your website on a server outside of the United States
- What functions are enabled on the server level?
- Is your content not updating? Try purging the site cache
- How to brace for a surge of traffic
Troubleshooting WordPress
- Thesis CSS Error and Object Caching
- Debug Mode Warning
- TimThumb Permissions
- Permissions denied – how to reset file permissions
- What functions are enabled on the server level?
