WP Engine Support Garage

Cookies and PHP $_SESSION variables are used by many plugins and themes for WordPress. While we don’t currently prevent cookies or sessions, they may not work as you expect on our servers. Caching WP Engine implements Page caching as a primary method of speeding up the sites that we host. Here’s a rough overview of [...]

The location of your server matters! The closer the visitor is to the data center where your site is hosted, the faster your site will load for them. For more information regarding data center locations, refer to our official announcement. Choose from one of three data center locations at no additional cost. When you sign [...]

Many clients have inquired as to making changes to the server configuration (php.ini). The server has already been configured with WP Engine standard settings for PHP. These settings have been pre-configured by our sys-admins to best suit the needs of the majority of our clients. In the interest of our managed hosting environment, some of [...]

Content is not updating on the site Sometimes when you are working in your admin you may notice that the changes are not showing up on the front end of your site. You Double-check in the admin that you have in fact saved the changes, yet for some reason the changes are not showing. Most [...]

This is one of those guides where there are too many variables to list. Here are some of the more common ones. First, use a third-party analysis tool to confirm that your site is actually slow. There have been cases where being logged into your WordPress had masked the issue, or the customers home Internet [...]

A Content Delivery Network (CDN) is a service that makes your static content (images, CSS, Javascript) much faster. It’s a collection of servers located all around the world. When a browser loads static content, the request is automatically routed to a server physically closest to the browser. This makes the content load much faster. Because [...]

Keeping WordPress Core up-to-date is not only important for getting bug fixes, but for security updates. Consider: As soon as a security patch is released, every hacker now knows exactly how to hack WordPress, because the fix is public knowledge. Therefore, when WordPress releases a patch release (e.g. v3.1.1 -> v3.1.2), we automatically apply the [...]

The following is a list of FAQs about our security processes. Do you provide a segregated environment (physically or logically) so that each customer’s data is isolated and protected against any unauthorized access? Please describe. Yes. Logical separation is achieved through separate filesystem roots for each customer. Both “chroot” and “apparmor” are used to prevent [...]

HTTPS, SSL, certificates, and all the other bits and pieces of browser security is complicated, and it’s hard to get a simple, clear explanation of what it means and what to do. Hopefully this will help. CAVEAT This description intentionally omits various details and exceptions. The purpose is to give a non-technical user a clear [...]