WP Engine Support Garage

Cookies and PHP $_SESSION variables are used by many plugins and themes for WordPress. While we don’t currently prevent cookies or sessions, they may not work as you expect on our servers. Caching WP Engine implements Page caching as a primary method of speeding up the sites that we host. Here’s a rough overview of [...]

The location of your server matters! The closer the visitor is to the data center where your site is hosted, the faster your site will load for them. For more information regarding data center locations, refer to our official announcement. Choose from one of three data center locations at no additional cost. When you sign [...]

Many clients have inquired as to making changes to the server configuration (php.ini). The server has already been configured with WP Engine standard settings for PHP. These settings have been pre-configured by our sys-admins to best suit the needs of the majority of our clients. In the interest of our managed hosting environment, some of [...]

Content is not updating on the site Sometimes when you are working in your admin you may notice that the changes are not showing up on the front end of your site. You Double-check in the admin that you have in fact saved the changes, yet for some reason the changes are not showing. Most [...]

Our system has a restore feature along with daily checkpoints. The restore points can be accessed by visiting the WP Engine user portal. clicking on your install name and then clicking on “restore points.” There are several things that you can do within this page: Create a restore point You can create your own restore [...]

Actually, we don’t suggest you use any database management plugins! In fact, it’d be better if you just used our copy of phpMyAdmin. You can access phpMyAdmin by logging into your customer portal and clicking on the Admin MySQL link on the right side that is associated to the install you wish to access the [...]