WP Engine Support Garage

With our Git Push to Deploy system, you can keep your entire website in a version control system and effortlessly push changes without needing to mess around with SFTP. However, you might come to the point where you find that you need to delete your entire current repository and start anew. Resetting your Git Push [...]

What IS PCI? Payment Cards Industry (PCI) is collective of businesses associated with Credit Card providers, Debt Card providers, Credit Card/Debit processors, and card pre-pay providers. Do clients need to be PCI Compliant? According to PCI DSS Compliance, any client that accepts credit card information or does a credit card transaction on their site will [...]

The ‘wpengine’ admin user is for our staff to gain access to your admin area to provide support and troubleshooting. It can only be accessed by a button in our secure log in that auto generates a password and dumps that password after the staff member has logged in. We have taken extreme measures to [...]

My site is acting weird WordPress is being used more and more as eCommerce sites. Many site’s have been very successful in doing so. So what happens? You bring your eCommerce site to WP Engine and all of a sudden you are seeing strange behavior on some of your pages. This is nothing to be [...]

Cookies and PHP $_SESSION variables are used by many plugins and themes for WordPress. While we don’t currently prevent cookies or sessions, they may not work as you expect on our servers. Caching WP Engine implements Page caching as a primary method of speeding up the sites that we host. Here’s a rough overview of [...]

WP Engine has the ability to add and remove extra users. The user is going to access the user portal just like the main account holder and have access to the same information. Most people find that they need to add a user for a developer or otherwise so they can manage SFTP credentials or [...]

The location of your server matters! The closer the visitor is to the data center where your site is hosted, the faster your site will load for them. For more information regarding data center locations, refer to our official announcement. Choose from one of three data center locations at no additional cost. When you sign [...]

Additional Installs If you have a professional plan or higher you have the ability to add WordPress installs to your account. You are not able to delete the primary install that was created when you first set up your account with us. The site URL account_name.wpengine.com is your main install that cannot be deleted. You [...]

Working with your directories via SFTP (and some other operations related to installing plugins or themes) can cause your file permissions to get changed. These changes can lead to errors and make it so that you can not make changes to files within your /wp-admin/. If you see the following errors then you know that [...]

Many clients have inquired as to making changes to the server configuration (php.ini). The server has already been configured with WP Engine standard settings for PHP. These settings have been pre-configured by our sys-admins to best suit the needs of the majority of our clients. In the interest of our managed hosting environment, some of [...]