WP Engine Support Garage

What is DNS? Domain Name System (DNS) is a database system that translates a domain name into an IP address. In the early days of the Internet all websites were accessible by typing in the IP address for that site. DNS takes care of translating the domain name into its corresponding IP address so that [...]

If you’re using GoDaddy… Log in to your DNS control panel at GoDaddy here. Click on the domain name you wish to move to WP Engine. Click on “Set Nameservers.” (See image below.) Click on “I want to park my domains.” This moves your DNS to GoDaddy instead of your old hosting company. (Note: After [...]

If you’re using NameCheap… Log in to your NameCheap account here. Click on “view” next to the number of domain names you have with NameCheap. Click on the domain name you wish to move to WP Engine. If, on the left, you see a menu item that says “Transfer DNS Back To Us”, click it. [...]

This article is current as of WordPress version 3.4.1. Compared to standard WordPress, WordPress Multisite can be a learning curve when trying to add additional sites to your WordPress Multisite installation. This article will guide you through the ‘commonly used’ steps in creating a new site on your WordPress Multisite installation. Please note: When you [...]

Many of our clients have asked: How do I find the IP address of my site? It is actually very easy to find once you know where to look. First you have to determine if your WordPress install is a single site or a MultiSite network. If your admin bar has a button that says [...]

You can request that we enable domain wildcarding for your domain. Here’s how it works: If your website is domain.com, and you create a sub-site, it would look like this: site.domain.com When you visit that site, it would show an error because it’s not “mapped” to your account. By enabling wildcarding, anything before domain.com, would [...]

That’s an easy one to fix. When you see the gopher, we already know two things. 1. Your DNS is pointed to us (since we’re probably the only hosting company with a gopher) 2. You haven’t added the domain to your account. When you look up domain.com, it first checks the DNS settings to see [...]