WP Engine Support Garage

WP Engine has the ability to add and remove extra users. The user is going to access the user portal just like the main account holder and have access to the same information. Most people find that they need to add a user for a developer or otherwise so they can manage SFTP credentials or [...]

Additional Installs If you have a professional plan or higher you have the ability to add WordPress installs to your account. You are not able to delete the primary install that was created when you first set up your account with us. The site URL account_name.wpengine.com is your main install that cannot be deleted. You [...]

Getting questions answered A great resource for all things WordPress would be wordpress.org. Their forums are filled with thousands of questions and answers to those questions. You will also find tons of great free plugins and themes to help make your WordPress site more awesome, plus lots of other good stuff. If you have not [...]

You will not be charged extra if your website goes over the number of monthly visitors. We understand that on some months you might go a little over and on other months you may be a little under. We track the visitor count over a period of several months and take the average. If you [...]

Instead of setting up an A record to the IP address of your wordpress install, some clients like to point a CNAME record. To do this, all you really need to know is your account name. Your account name can be found by navigating to /wp-admin/ then clicking on the WP Engine button at the [...]

If you need to change your credit card number, or billing address information, please login to the WP Engine Client Portal. When you login to the portal, you can select the account name or the billing link. Then you can edit your credit card and the name on your account here.